Things you will need:

 

1. Open Safari and navigate to the following website link: http://tickets.tacada.ca/Main/frmNewTicket.aspx

 

 

2. Click the Export icon in the top right of your browser shown by an arrow below, and then choose 'Add to Home Screen'

 

3. Edit the link by choosing whatever you like for the name of the shortcut highlighted below. You may want to call it something more descriptive such as 'Create Ticket' or 'Helpdesk' but below shows the default naming and the changed

     

 

4. Your icon will then appear on your homescreen and you can launch it to enter your credentials, log in, and create/manage your tickets!