Showhome Information

Obtaining I.T. Support:

Urgent Requests: [Example: (a) You cannot print documents. (b) Internet is down. (c) Cannot log into the Remote Server]:
- During office hours Monday to Thursday 7:30am to 5:00pm Mountain, and Friday until 4:00pm, call 780.670.4110.
- After office hours and weekends, call 1.888.363.1692. If we miss your call, please wait a few minutes and try again.
  - If still no answer for an urgent need, text the I.T. Managers (Mergim: 780.265.6744 and Darren: 780.231.1856)
Regular requests and questions (Usually responded by same or next business day):
- Email the HelpDesk at help@tacada.ca
- Feel free to call us directly at 780.670.4110.

Tickets:

Emailing help@tacada.ca will result in an automated email reply indicating we have your request, and the ticket ID number that should be kept in the subject line of your replies.
tickets.tacada.ca: Ticketing system to view your tickets, status, and KB (Knowledge Base/FAQ articles):
- Log in with your showhome email address and password.

WiFi - Wireless Network:

Showhomes in Alberta and Saskatoon have Internet services provided by Shaw.
- If there is a WiFi network showing of DSH, then there is a password for that starting with Xb0b...
- Otherwise, locate the Shaw modem and reference the wireless network name and password on the sticker on the front of the modem.
Showhomes in Regina have Internet services provided by Access Communications or possibly Sasktel.
- Locate the Internet modem and reference the wireless network name and password on the sticker on the modem.
Showhomes in Manitoba have Internet services provided through Accurate Technology Group which runs through MTS/Bell.
- Locate the Internet modem and reference the wireless network name and password on the sticker on the modem.

Sales Computer:

There are two types of showhome sales computer setups:
- Tower computer (Dell or HP) which is usually on the floor. The keyboard and mouse are usually wired (plug into the computer via USB cables).
- Computer stick which plugs directly into the back of the monitor. The keyboard and mouse are wireless. The end of the power cable end is an AC Adapter (a little block).
Connecting to the Remote Server:
- First start the FortiClient VPN application and login with your username (your login name before the @ in your email address), and your email password.
- Then open the Remote Desktop application or search for it if you do not see the link on your computer desktop:
- Your Remote Server login can be either DAYTONAHOMES\user-name (the name from your email address before the @ sign), or your username can be your entire email address.

Printer/Scanner:

These are the following types of showhome Printer/Scanners:

Konica BizHub 4020:
- Ordering Toner: Email HelpDesk (help@tacada.ca) with the Konica ID# of your printer (printed on a Konica sticker on the front of the printer) and a toner will be ordered for you and shipped to your local regional office.
- Has a small colour touchscreen, and is quite tall including two paper tray drawers (for letter size and legal size paper).
- These devices do not include wireless connectivity and need to be plugged into the showhome network via a network cable.
- Scan to Email: Insert the document(s) into the feeder face up. Press # and your short-code number (assigned by I.T.).

Brother MFC-L8900DW:
- Ordering Toner - Email HelpDesk (help@tacada.ca) and specify that you have a Brother L5900.
- Features are virtually identical to the Konica BizHub 4020.

Brother MFC-L2740DW:
- Ordering Toner - Email HelpDesk (help@tacada.ca) and specify that you have a Brother L2740.
- These devices include wireless connectivity.
- Scan to Email: Insert the document(s) into the feeder face up. Open Brother Utilities program on the computer, click on the Control icon and select "Email". The document will be scanned to your local hard drive to C:\_SCANS\ and will also open Outlook, start a new email, and attached itself.

Brother MFC-L8900CDW:
- Ordering Toner - Email HelpDesk (help@tacada.ca) and specify that you have a Brother L8900.
- Larger, white machine, colour laser printer/scanner with a colour touch screen, two large paper tray/drawers and wireless connectivity.
- Scan to email: Insert the document(s) into the feeder face up and select your showhome from the menu.

Sales iPad:

Applications Required: Pronto Forms, Microsoft Outlook, Microsoft Word, Microsoft Excel, FortiClient, FileExplorer Pro, Adobe Reader, Adobe Fill & Sign, Google Maps.
iPad, iPhone Battery: Ensure the battery is at least 30% and never drops below 20%, otherwise turn it off.
iPad keyboard: The keyboard has to be charged on its own and if the keyboard battery is dead, it may take up to 3 hours for a full charge. Once it is fully charged, you should only have to charge it once per week such as plugging it in at the end of the day on Sundays. If the charging cable is lost, it uses a standard micro-USB cable available at many stores (Staples, London Drugs, Best Buy, The Source) and it only plugs in one way into the right side of the keyboard.

Touch Screen:

There are two types of touch screens:
- The floor standing touchscreen (aka the big iPhone) which has a Windows computer built into it, and the wall mounted touchscreen which has a Windows computer plugged into the back on the lower right.
Your showhome touchscreen should be displaying your community's home page. If you are not sure if it is showing the correct page, on your iPhone or iPad, browse to http://touchscreen.daytonahomes.ca and select your community and compare it to what is displayed on your touchscreen. If the touchscreen is showing the wrong community, please submit a ticket to the HelpDesk.
Your touchscreen should remain on for at least 3 hours and should only go dim or blank/black screen after 3 hours of nobody touching it. If it is dimming or going blank in less than 3 hours, please submit a ticket to the HelpDesk.
If your touchscreen is restarted for any reason, it should automatically log into Windows, and then after a delay of 30 seconds, it should automatically show your showhome's community website.
If your touchscreen has a filter button at the top right of the screen or a calculator button, check to ensure you can select boxes and type into the calculator.
Your touchscreen will have a feature to enable customers to type in their email address using the on-screen keyboard to opt into email newsletter. When accessing that screen and selecting the enter email address field, if the keyboard does not appear or when you attempt to type into it, the letters you select on the keyboard do not appear, please submit a ticket to the HelpDesk.
Your community website should display fully on the touchscreen, filling the screen corner to corner. If that is not the case such as if there are black bars on the top or bottom, please submit a ticket to the HelpDesk
If your community website is missing lot maps, has the wrong or missing lot information or any other missing or incorrect information in the website itself, please contact Marketing.

Kid's Center iPads:

The kid's iPads should be enabled in Guided Access mode. As of April 2018, only about half of the showhomes have this mode set on the kid's iPads. Please check the article listed here to see if your kid's iPads are set to use Guided Access mode and if they are not, please submit a ticket to HelpDesk --> Click to view info on Guided Access mode.
The kid's iPads should be on all the time. The screens should never go blank.
The kid's iPads should be showing pre-selected websites available in the Safari browser. Pressing the home button, the iPad *should not* close Safari or go to the home screen.

Alarm System Panic Pendants

Click here for information on what they are, how to use and test them is located in this article.

Article ID: 22, Created: 4/10/2018 at 8:56 PM, Modified: 12/10/2020 at 1:50 PM